How can I check hotel availability?
Please just dial our hot line:+86 020 80532785 or send email to us rsvn@vip.163.com and you can ask the staff to check for you.
When I search for a hotel, all hotels come up as being "Unavailable". Why is that?
The hotel is fully booked and has no rooms available for at least one of the dates you selected. This usually occurs during peak season or special events eg. New Years Eve, local festivals or conventions. (back top)
How long will it take to confirm my booking?
You can visit this page at any time to see the real-time status of your request, and to amend/cancel your request, if required. disclaimer clause: Whilst we endeavor to process your booking request according to the guidelines shown above, occasionally we are unable to finalize your request within this time limit. Some of the reasons for delays in replying include public holidays and time zone differences. (back top)
How can I amend or cancel my booking?
Should you wish to amend or cancel your existing booking, please dial our hot line. It is 24 hours. You can also email us through our Email Support Form (make sure you select "amendment/cancellation request" and include your Booking ID). One of our reservation consultants will give you a response as quickly as possible. Please note: an amendment or cancellation fee will apply . (back top)
What happens if there is a problem with the hotel when I arrive?
The first step is to contact the Reception desk at the Hotel, to see if the matter can be settled directly. If you continue to have problems that require our attention and cannot be solved by yourself at the hotel, please dial our hot line (24 hours) as soon as possible. Should the issue require you to move from your chosen Hotel to alternative accommodation, we will make every endeavor to meet your needs. (back top)
How do I check on my booking for a hotel?
You can check the status of your existing booking in two ways. Firstly, as soon as we receive your reservation with your booking request, you will be called or sent message letting you know we have received your request. Secondly, you can also click on our website and send us your Booking ID with your requirements, we will respond to you by email as soon as we can. When we have confirmed your booking with the hotel, we will contact you as soon as possible. (back top)
You have confirm my booking, but when I called the Hotel directly to check on my booking, or when I go to the hotel to check in, the Hotel informed me they were not holding a room for me. What do I do now?
If this condition happens, please call us and let us know. We will solve this problem as soon as possible. But please do not be alarmed if the hotel does not have your booking details, it will happen just in this condition. If you go to the hotel to check in after the time you told us, the hotel will cancel your booking. (back top)
How can I request an early check in or a late check out?
Please contact us as soon as possible. We will make another confirmation for you with the hotel. Please note: Early check in and late check out are subject to the availability of the room and cannot be confirmed until the day of check in or check out. We can advise the hotel of your request, and they will try their best to meet your needs. If you plan to arrive more than 6 hours prior to the hotel`s check in time, and want to guarantee that you will be able to check into your room on arrival, you will need to book the night prior to the date of arrival. Example: If the check in time for a hotel is 2 pm and you are planning to arrive at 4 am on January 5, you will need to book for January 4, as hotels are not able to organize check in at such an early hour. (back top)
How to pay for the room rate?
If in the other time of the Canton Fair, you just need to pay for that in the hotel when you check in. During the Canton Fair, whether you should pay that when you check in or give us guarantee, it is according to the hotels' rule. Some hotels need the copies of customers' credit cards ,passports or air tickets. Some do not need. It should be according to the hotel's rule in that time. They will caption on the website (back top)
Do I have to send my credit card details online?
If you do not make a reservation during the Canton Fair, there is no need for you to send us your credit card' details. If you make a reservation during the Canton Fair, you should send us your credit card's copies for the guarantee if the hotel needs that. You can send that to us either by e-mail or by fax. (back top)
When will my credit card be charged?
If your booking has Instant Confirmation, your credit card is charged for the full amount immediately after you submit the credit card form. If the booking is on processing, pending confirmation from the hotel, or we are waiting for an answer from you regarding your request, your credit card is charged ONLY when we receive confirmation from the hotel or yourself. (back top)
Can I pay with more than one credit card?
We are sorry that our company do not accept this condition now. (back top)
I don't have a credit card, can I pay cash on arrival?
During the Canton Fair, if the hotels do not need the guarantee, you can pay cash on arrival. If they need the guarantee, you should remit the money to our company's account of the bank. (back top)
What kinds of credit card do you accept?
The cards we accept are: American Express, Bank Card (Australia & New Zealand Only), Diners Club, JCB, Maestro (NOT German EC-card), MasterCard, Solo, Switch, Visa, Visa Electron (back top)
Hotel Facilities & Room Information
What is the cost of car parking at the hotel?
All the information that is available to us about facilities at the hotel is displayed on the website. For information not already stated on our website regarding room facilities or hotel facilities, please contact the hotel directly. (back top)
Do you organize airport transfers with my accommodation?
Out of the Canton Fair, if you are interested in booking airport transfers, you should contact the hotel or you can contact us, then we will help you to ask the hotel to arrange the pick-up service. Additional charges will be applied. During the Canton Fair, most hotels will provide the pick-up service for free. You contact the hotel or us and tell us your arrival details. (back top)
Where can I find contact details for a hotel?
The hotel's street address is shown on the hotel's information page. (back top)
How do I find directions to the hotel?
The location information of the hotel is listed on the hotel description page. This can also help identify the distance from the hotel to certain landmarks or the airport. (back top)
Could you send me maps and/or other information about the hotel?
All the information regarding the hotel (such as facilities and rates) is located on each hotel's web page. For additional information, you may contact the hotel directly (back top)
Is breakfast included in the room rate?
Many hotels include a buffet breakfast. This information can be found on the hotel's web page in the Prices section.(back top)
How can I add my Hotel to your website listing?
You can click here www.guangzhouhotel.tv (back top)
There are no rates for the dates I require or rates appear as "On Request". What do I do now?
If the rates for date(s) you require are not listed on our site, then we cannot quote you a rate as yet, since the hotel has not provided them. As new rates are finalized, they are posted on our website.
When a rate shows on our website as "On Request", it is usually during peak periods, such as public holidays, special events, or conferences/exhibitions. Once we receive your completed reservation form, including payment details, we will negotiate the best rate with the hotel and advise you without any charges. Once we receive your acceptance of our rate, your request will be processed. If you decline the offered rate, the request will be canceled and no charges will apply. (back top)
How do I become a member?
You just need to click our company's website and register.After successfully registered,that`s ok. (back top)
I have lost my Membership login details, how can I receive a reminder?
You can contact us and tell us your name. We will check for you. Remember that the name should be the same when you initially join (back top)
How can I be assured that my personal data is secure?
Your personal information is safe and secure. It will be disclosed to third parties such as hotels only as the transaction you make with us. We do not sell or trade your personal information for marketing purposes. See our Privacy Policy for further details. (back top)
Why do I need to provide my personal details to Cantonfairbooking.com ?
We ask for your details as they are required for completing your hotel reservation or when you are signing up as a new member. Your personal information will stay safe and secure. It will only be disclosed to third parties such as hotels, in order to process your reservation. (back top)